Shavers and light bulbs

We took new clothes and shaver over to dad and he did look a little more respectable. He had been moved upstairs to the bigger unit. The other residents were quite chatty, one of the ladies was flirting with him, bless. A fragile looking lady, beautifully dressed with exquisite skin was very distressed to only have one light in her room. The bulb had gone in the other. She approached everyone who came near to tell them about it and what should she do. She hadn't got a torch either. The staff kept telling her that the maintenance man would come and mend it soon. That wasn't satisfactory and she really needed it done now. She was so genteel and well spoken, her hair was immaculate. I enquired how long it would take to replace the missing bulb and alleviate the poor woman of her distress and everyone else's at having to listen to this tale of woe, repeatedly.

I was told that the staff were not allowed to change bulbs, they had to call in an outside contractor!

The world or ESCC has gone mad. The new Philips shaver didn't fit the socket!